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Privacy Policy for your Malaysia account

Our Privacy Policy explains what account data we collect when you open the lobby, use wallet options such as Touch 'n Go, GrabPay, Boost dan FPX, and contact…

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cashsweep1 Privacy Policy for your Malaysia account
CONTACT PATHS

Contact us about privacy requests

Privacy questions need clear routing, not a generic queue. Use the channel that matches your request and include the account name, registered mobile number, and the date range you want us to…

Live chat privacy queue Ask our chat team to route your Privacy Policy request to the privacy queue. Share only the details needed for identification, and do not send card screenshots unless we specifically ask during verification.
Email request mailbox Email us when your request needs attachments, a written record, or a longer explanation. We check the account holder first, then reply with the steps, expected timing, and any data we need to locate.
Account area form Use the account form for correction requests, cookie questions, or wallet-record queries linked to Touch 'n Go, GrabPay, Boost dan FPX. The form helps us connect your request to the right account records.
ACCOUNT CARE

How we handle your privacy choices

Our Privacy Policy is written around the account tasks you actually perform: opening access, managing wallet records, checking security alerts, and contacting support.

Data we collect

We collect account details, login events, device signals, payment references, support messages, and cookie data. Each category is linked to a reason, such as account access, wallet matching, fraud checks, or privacy-request handling.

Cookie controls

Cookies help keep your session active, remember language choices, and detect unusual account behaviour. You can adjust browser settings, though blocking some cookies may affect login continuity and how privacy preferences are stored.

Wallet record handling

Touch 'n Go, GrabPay, Boost dan FPX transactions create references we use to match deposits and withdrawals with your account. We keep receipt data only as long as needed for checks, disputes, and legal duties.

Security access

Only staff with a work reason can view privacy-sensitive records, and access is logged for internal checking. Support teams see enough to resolve your case without opening unrelated account details.

Retention periods

We keep account and payment records for the period needed to manage your account, meet legal duties, handle disputes, and detect misuse. When records are no longer required, we delete or de-identify them.

Change requests

You can ask us to correct account details, check what data we hold, or explain how a privacy decision was made. We may request verification before acting to protect your account and wallet history.

Privacy Policy questions before you join

Before you open an account, it is reasonable to ask how your data is handled. These answers explain the Privacy Policy in plain terms, including wallet records, cookies, account checks, and your rights to ask for access or correction. If your situation is specific, contact us with the account details you want checked.

It covers account details, login records, device signals, wallet references, support conversations, verification checks, and cookie data. We use these records to run your account, trace wallet activity, manage security, and answer privacy requests.

Yes. These payment options create transaction references, status messages, and timing records. We use them to match wallet activity, resolve payment questions, meet record duties, and check unusual account behaviour.

You can ask us what data we hold about your account. We may verify your identity first, then provide the data we can share under applicable law, account security needs, and third-party restrictions.

Send the correct detail through chat, email, or the account form. For sensitive changes, such as mobile number or payment details, we may ask for verification before updating the record.

We keep records for as long as needed to run your account, handle payments, meet legal duties, and manage disputes. After that, we delete the data or remove details that identify you.

Some cookies are needed for login, session security, and preference storage. You can change browser settings, but blocking required cookies may affect account access, wallet checks, and privacy preference handling.

Contact us through live chat, email, or the account form and state that your message is about privacy. Include your account name and relevant dates so we can route the request correctly.

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